Fast, Reliable man AND VAN

ONE STEP REMOVALS SORT YOUR MOVE JUST IN ONE STEP

Frequently Asked Questions: Everything You Need to Know About Our Services

Below are the frequently asked questions about our booking services. Click on each question to reveal the answer. If you have additional questions please contact us..

Customers who need the One Step Removals service enter their removal details on our web form, then we calculates the costs for the removal according to Man and Van service providers’ pricing than Send by text or call. Customers can then book instantly if they are satisfied with the costs and terms of the job.

All you have to do is to complete the required fields on the Instant Quotes page and our platform will instantly send the price.
You can pay a deposit of 20% upon booking confirmation and the remaining amount in cash or transfer to the driver or you can pay the full quote price online.
All quotes can be booked with a minimum of 1 hour charge. If your trip from collection address to delivery address takes more than 1 hour, then the minimum time you can book is the trip time. You must also add to your booking the loading and unloading time.
No, if you are moving within the congestion zone, £15.00 will be paid at the end of the job to the driver. If you wish to avoid the congestion charge, consider booking on a weekend, national holiday or after 18:00 on a weekday.

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Our Man and Van service providers are obliged to respect you and your items. All vehicles carry trolleys, straps and blankets to make sure that your items are safe during transport.
Yes, our Man and Van service providers are equipped to dismantle and re-assemble items. Please add the name and description of the items to be dismantled in the description box on the Instant Quotes page if you need this service.
After the removal is complete, you will receive an email with a link where you can leave feedback for the Man and Van service provider you selected. Please note that feedback is subject to mediation and in case of bad rating we will investigate the matter.

Yes, we offer same-day removal services depending on availability. Whether it’s a last-minute house move, office relocation, or a quick pickup and delivery, we can assist you on the same day. Contact us as soon as possible to check availability.

Yes, all our removal services are fully insured. We take the utmost care with your belongings, but in the unlikely event that something is damaged, we have you covered with our comprehensive insurance.

Booking is simple! You can contact us via phone, email, or by filling out the online booking form on our website. Our team will assist you in scheduling your service and answering any questions you may have about the process.

Yes, we offer professional packing services as part of our full removal service. We can help pack your items safely and securely, using quality packing materials. If you prefer, you can also opt to pack your belongings yourself, and we’ll just handle the moving process.

The cost of your move will depend on various factors, including the size of the move, distance, and any additional services like packing or storage. We offer competitive and transparent pricing, and we’ll provide a free quote after assessing your specific needs.

Absolutely! Our team is fully trained, professional, and experienced in handling all types of moves. We take great care to ensure that your belongings are transported safely, and we pride ourselves on delivering excellent customer service.

Yes, we offer removal services both locally and nationally. We can assist with moves to and from a wide range of locations, whether it’s within your city or across the country.

At One Step Removals, we pride ourselves on providing personalized, professional service with a focus on customer satisfaction. Our team is friendly, experienced, and committed to making your move as easy and stress-free as possible. We offer a wide range of services, including specialized ones like hot tub relocation and clearance services, which sets us apart from many other moving companies.

If you have any other questions or would like to book a service, feel free to get in touch with us! Our team is here to make your move smooth and hassle-free.

Contacts

ADDRESS

Westgate, london W5 1EL

Mail

PHONE